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Loading Loading 14:25 Compassionate leadership 14:25 14:55 Speakers Tricia Pereira, Director - Robin Training and Consultancy Tamsyn Nother, Director - Robin Training and Consultancy 13:20 Growing your occupancy: Marketing for managers 13:20 13:50 Speakers Annie Waddington-Feather, Freelance journalist and communications consultant Mark Shelton, Customer relationship manager - Barchester Healthcare 14:20 Meaningful visits: Providing a friendly and engaging environment 14:20 14:50 Speakers Hilary Woodhead, CEO - National Activity Providers Association (NAPA) 15:00 5ive live performance 15:00 15:30 5ive live performance 15:00 15:30 11:30 Attracting and retaining a high performing and diverse workforce 11:30 12:00 Speakers Kelly Howell, Chief people officer - Aria Care 14:20 Belonging to a "real" team makes us want to stay 14:20 14:50 Speakers Sarah-Jane Dale, Director - Skills for Care 11:25 Building your connections and community influence 11:25 11:55 Speakers Tom Owen, Director - My Home Life England 12:00 Care Heroes prizegiving 12:00 12:15 14:40 Care Sector’s Got Talent Winner - Molly Blackburn 14:40 14:55 11:55 Compassionate leadership 11:55 12:25 Speakers Tricia Pereira, Director - Robin Training and Consultancy Tamsyn Nother, Director - Robin Training and Consultancy 13:00 Cook with Theo: A cooking demonstration with MasterChef's Theo Michaels 13:00 13:30 Speakers Theo Michaels, Professional chef 12:30 CQC Single Assessment Framework 12:30 13:00 13:35 CQC Single Assessment Framework 13:35 14:05 14:20 Crisis management and turnaround: What to do when things go south 14:20 14:50 Speakers Sarah McCormack, Senior task force exec - Delphi Care Dealing with care home complaints 14:20 14:50 Speakers Nick Banister-Dudley, Head of compliance - Hallmark Luxury Care Homes 12:30 Death, dying and bereavement: Support and training for care providers 12:30 13:00 Speakers Emma Clare, Co-founder - Fin - Exploring Endings 13:35 Death, dying and bereavement: Support and training for care providers 13:35 14:05 Speakers Emma Clare, Co-founder - Fin - Exploring Endings 14:20 Delivering outstanding care from a care home manager 14:20 14:50 Speakers Beverley Manzar, Registered manager - Ebury Court Care Home 10:40 Delivering outstanding care from a care home manager 10:40 11:10 Speakers Beverley Manzar, Registered manager - Ebury Court Care Home 11:15 Dementia care 11:15 11:45 Speakers Hannah Miller, Head of dementia - Orchard Care Homes 11:25 Dementia care 11:25 11:55 Speakers Hannah Miller, Head of dementia - Orchard Care Homes 10:25 Developing a workforce strategy for adult social care – and what it means for managers 10:25 10:55 Speakers Oonagh Smyth, CEO - Skills for Care 11:55 Diversity: How it can help recruitment and boost franchise performance 11:55 12:25 12:00 Diversity: How it can help recruitment and boost franchise performance 12:00 12:30 14:20 Falls management: Insights from a homecare provider and paramedic 14:20 14:50 Speakers Caroline Cosh, Managing director - Clifton Homecare Limited 10:40 Falls management: Insights from a homecare provider and paramedic 10:40 11:10 Speakers Caroline Cosh, Managing director - Clifton Homecare Limited Growing your occupancy: Marketing for managers 10:40 11:10 Speakers Annie Waddington-Feather, Freelance journalist and communications consultant Mark Shelton, Customer relationship manager - Barchester Healthcare 10:00 Having difficult conversations/ Workplace conflict 10:00 10:30 09:45 Having difficult conversations/ Workplace conflict 09:45 10:15 09:30 Hear from CQC: Understanding the single assessment framework 09:30 10:00 Speakers Julia Spencer Ellis, Senior specialist - adult social care - CQC 10:00 Hear from CQC: Understanding the single assessment framework 10:00 10:30 Speakers Julia Spencer Ellis, Senior specialist - adult social care - CQC 13:20 Heart-centred care 13:20 13:50 11:30 Inspiring staff to embrace technology 11:30 12:00 Speakers Victoria Buyer, Chair/managing director - Age UK Lancashire/Buyer Consulting Ltd Inspiring staff to embrace technology 11:30 12:00 Speakers Claire Smout, Head of digital skills - Skills for Care James Rycroft, Managing director - Vida Healthcare 14:20 Maintaining high quality standards in a domestic environment 14:20 14:50 Speakers Rebecca Zartarian, Director and registered manager - Bluebird Care Cheshire West & Flintshire and Bluebird Care Trafford 12:20 Managing and supporting the safety of lone workers 12:20 12:50 Speakers Liz Blacklock, Chief executive officer - National Association of Care and Support Workers Thomas Tredinnick, CEO - Ally Cares 14:10 Managing and supporting the safety of lone workers 14:10 14:40 Speakers Liz Blacklock, Chief executive officer - National Association of Care and Support Workers Thomas Tredinnick, CEO - Ally Cares 11:55 Managing nurses in care homes: Internal nurse student training at Hallmark 11:55 12:25 Speakers AnnMarie Duggan, Talent development manager - Hallmark Luxury Care Homes 11:15 Marketing your service to the local community 11:15 11:45 11:25 Marketing your service to the local community 11:25 11:55 11:00 Musical bingo 11:00 11:20 14:00 Musical bingo 14:00 14:20 11:00 Musical bingo 11:00 11:20 14:00 Musical bingo 14:00 14:20 10:25 Operational and care planning efficiencies when implementing a digital care management system in your business 10:25 10:55 Speakers Louis Coyne, Sales manager - OneTouch Health 10:15 Optimising occupancy and enhancing enquiry management in UK care homes 10:15 10:45 13:25 Optimising occupancy and enhancing enquiry management in UK care homes 13:25 13:55 12:30 Promoting health and wellbeing for you and your team 12:30 13:00 Speakers Eddy Fishwick, Chair - CareHomeLife 13:20 Rostering 13:20 13:50 Speakers Leah Tickle, Operations manager - Bluebird Care Bromley, Sevenoaks, Lewisham and Southwark 13:25 Rostering 13:25 13:55 Speakers Rebecca Hawkins, Managing director - Bluebird Care Reading, Wokingham, Windsor, Maidenhead & Bracknell 11:15 Self-awareness: Authentic leadership and emotional intelligence 11:15 11:45 Speakers Zoë Payne, Senior leadership development coach - Impact Futures 12:15 Self-awareness: Authentic leadership and emotional intelligence 12:15 12:45 Speakers Zoë Payne, Senior leadership development coach - Impact Futures 10:15 Staff training and development 10:15 10:45 Speakers Katy Berry, Registered manager - Bluebird Care Gosport 10:40 Supporting legal requirements and best practice across Adult and Children’s Social Care 10:40 11:10 12:15 Supporting your team’s mental health during the cost of living crisis 12:15 12:45 Speakers Neil Flack, National accounts manager - The Care Workers' Charity 09:45 The journey to Outstanding 09:45 10:15 10:00 The journey to Outstanding 10:00 10:30 10:25 The role of an apprentice 10:25 10:55 Speakers Amanda Kerr, Client relationship director - Paragon Skills 10:30 The role of apprenticeships 10:30 11:00 Speakers Nikki Evans, Head of learning and development - Care UK 12:30 The role of the home care manager in delivering Outstanding care 12:30 13:00 Speakers Emily Colliss, Registered manager - Right at Home – Basingstoke 11:55 The world of CPD: What is it and how does it affect me? 11:55 12:25 Speakers Andy Donnachie, Chief operating officer - The CPD Group 13:20 Training and career progression 13:20 13:50 Speakers AnnMarie Duggan, Talent development manager - Hallmark Luxury Care Homes 09:45 Transforming sponsorship through technology 09:45 10:15 Speakers Adam Dullop, Partnerships lead - Borderless Transforming sponsorship through technology 09:45 10:15 Speakers Adam Dullop, Partnerships lead - Borderless 09:30 Why recruitment and retention needs to start with a carer-first culture 09:30 10:00 Speakers Dan Archer, Chief executive officer and founder - Visiting Angels 10:00 Why recruitment and retention needs to start with a carer-first culture 10:00 10:30 Speakers Dan Archer, Chief executive officer and founder - 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