Blog

Ali Powell from Commercial Acceleration explains the difference between Customer Experience and Customer Service – and what this means for care providers.

Abeed Mohamed from Birdie explores what 'innovation' looks like for care agencies and offers a vision for the future.

Oonagh Smyth from Skills for Care discusses why it’s important to retain the best staff and the factors that impact retention within the care sector.

The full list of winners from this year's National Care Awards, which were held on 24th November 2023 at ExCeL London's Platinum Suite.