Session announcement: How to have difficult conversations
)
Nobody likes having a difficult conversation, whoever it’s with – but as a care manager, you’ll definitely have faced some already, and will face many more.
Often these conversations can feel daunting because we’re not sure how they will go; how will the other person react? Will I say something to make it even worse?
But a key way to combat these worries, and to be as confident in your ability to resolve the situation as possible, is to develop your skills in conflict resolution. This doesn’t mean allowing bad behaviour to go unchecked; rather, that you’re confident to deal with situations when they arise, and firm but fair when dealing with residents, relatives, and staff.
In terms of the situations that could arise, there are any number of possibilities – from a staff member consistently turning up late or dressing inappropriately, to a relative placing unreasonable demands on you.
Whatever the issue, being skilful at holding people to account where needed (or apologising when you’ve got it wrong), then working to find a resolution and rebuild the relationship, is key to success.
Join Jennifer Irabor, Joan Gunde, Lisa Taylor-Clarke and Aysha Eringickal Kunhi Mohammed from Arden University in Care CPD Theatre 1 to:
- Get hands-on training on how to have difficult conversations with staff, residents, and relatives
- Role-play real case studies and practice the best way of dealing with tricky situations
- Learn strategies for conducting disciplinary meetings
- Leave with a CPD-accredited certificate
Related articles
-
)
Join experts from Arden University to learn strategies for conducting disciplinary meetings, and improve your ability to have difficult conversations with residents, relatives, and staff alike. -
)
Join Adam Purnell from the IHSCM to earn practical strategies for effective remote leadership, including harnessing technology and fostering collaboration. -
)
Join us as Davina McCall discusses the challenges and successes of the care sector with our esteemed panel of care managers. -
)
Join experts from Arden University to learn how to embed safety practices and learning from mistakes in your team culture, in line with CQC’s focus on ‘safety through learning’. -
)
Join home care leaders and digital experts as The Caring View’s Mark Topps moderates this discussion on one of the most difficult topics in home care: rostering. -
)
Join the NHS Digitising Social Care team and ex-technophobe care managers to hear how they embraced technology and plan your own journey, one small step at a time. -
)
Join Christine Wint and Tricia Pereira of Skills for Care to discover the principles of ‘caring to change’ and the transformative effect it can have on your team and workplace. -
)
Join home care leaders from BelleVie and Walfinch along with recruitment expert Neil Eastwood to learn how to look after your people and strengthen your remote team. -
)
Join Sanjay Dhrona from The Close Care Home and Mark Topps and Adam Purnell from The Caring View for this workshop on navigating difficult ethical decisions at work.
