Dealing with difficult conversations in care
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Whether it’s with colleagues, service-users or families, difficult conversations are a daily reality in care settings. Managing them well requires a balance of verbal, non-verbal and paraverbal skills to keep communication calm, clear and compassionate.
In a 30-minute session at Care Management Show London, CPI Global Professional Instructor Patricia Sunday will share practical strategies to help care professionals approach challenging discussions with confidence and empathy.
Dealing With Difficult Conversations will cover:
- Before the conversation: Planning and scripting.
- During the conversation: Delivering – demonstrating effective listening skills to understand others’ perspectives (listening with empathy).
- Managing emotions: Applying strategies to stay composed during challenging discussions.
- After the conversation: Documenting effectively.
Join this session to explore how small communication shifts can make a big difference.
At Care Management Show London 2025, Patricia Sunday will be speaking in the Operational Excellence theatre at 14:15.
Other sessions in the Operational Excellence theatre include:
- Registration: CQC's Expectations
- Raising the Profile of Social Care: Working as a Sector
- The Practical Application of AI in Care
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