More sessions to be announced... Loading Caring Times Owners Club Theatre 10:00 10:30 Your local time: ) Managing Reputational Risk: A Practical Playbook Speakers Nathan Hollow, Board Director - PLMR Group 10:50 11:20 Your local time: ) Dare to Do Better: Why Great Care Homes Are Designed Before They’re Built Speakers Melissa Magee, Managing Director - Carless + Adams Karen Nairstone, Head of Business Development and Partnerships - Bernard Interiors Operational Excellence Theatre 10:00 10:30 Your local time: ) Always on for CQC Speakers Debbie Ho, Inspector - CQC 11:00 11:30 Your local time: ) No Own Goals: How Good Services Lose Their Rating, and How to Stop It Speakers Katherine Williams, Head of Regulation and Care Compliance - Fulcrum Care Home Care Theatre 10:00 10:30 Your local time: ) Registered and Regulated: CQC Expectations for Homecare Speakers Marina Clark, Registration Inspector - CQC 11:00 11:30 Your local time: ) From First Client to Multi-Territory Brand: What It Really Takes to Scale Home Care Speakers Lucy Campbell, CEO - Right at Home UK 11:45 12:15 Your local time: ) From Referrals to Relationships: How Joined-Up Partnerships Keep People Independent at Home Speakers Gemma Lock, CEO - Driving Miss Daisy UK