"It takes 20 years to build a reputation and five minutes to ruin it.” For care providers, those five minutes might be a poor CQC report, an allegation against a carer, an inquest or a letter from a broadcaster giving you 48 hours to respond. Nathan Hollow, Group Director and Head of Health and Social Care at PLMR, has spent nearly 15 years handling these moments for care providers of every size. This practical session covers what to put in place before anything goes wrong, how to handle the first hours of a live issue, and how to manage and maintain the relationships that matter most to your business.